Responsible Gambling

At Wino Casino, we are committed to providing a safe and responsible gaming environment for all our players. We understand that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our services are used in a responsible manner.

Our Commitment

Wino Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all UK gambling laws and regulations. We are dedicated to promoting responsible gambling practices and protecting vulnerable players, particularly those under the age of 18.

Age Verification

You must be 18 years or older to create an account and gamble on our platform. We use advanced age verification systems to ensure compliance with UK law. Any attempt to gamble underage will result in immediate account closure and confiscation of funds.

Self-Assessment Tools

We encourage all players to regularly assess their gambling habits. Ask yourself:

Do you gamble more than you can afford to lose?
Do you chase losses with bigger bets?
Do you gamble to escape problems or negative feelings?
Do you lie about your gambling activities?
Does gambling interfere with your work, relationships, or daily activities?

Responsible Gambling Tools

We provide various tools to help you maintain control over your gambling:

Deposit Limits

Set daily, weekly, or monthly deposit limits. These can be decreased immediately but increases require a 24-hour cooling-off period.

Loss Limits

Set limits on how much you can lose over a specific period. Once reached, you cannot continue gambling until the period resets.

Session Time Limits

Control how long you spend gambling by setting session time limits. You'll receive notifications and be logged out when your limit is reached.

Reality Checks

Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.

Self-Exclusion

Temporarily or permanently exclude yourself from gambling on our platform. Self-exclusion periods range from 24 hours to permanent exclusion.

Take a Break

Take a short break from gambling for 24 hours, 48 hours, 1 week, or 1 month.

GAMSTOP

GAMSTOP is the UK's national self-exclusion scheme. If you choose to self-exclude through GAMSTOP, you will be prevented from accessing gambling websites and apps run by licensed operators for your chosen period (6 months, 1 year, or 5 years).

Support and Resources

If you're concerned about your gambling or that of someone you know, help is available:

GamCare

Free, confidential advice and support for anyone affected by gambling problems.

Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free from UK landlines and mobiles)
Live chat available on their website

Gamblers Anonymous

A fellowship of men and women who share their experience to help solve their gambling problems.

Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040

BeGambleAware

Independent charity providing information and advice about gambling.

Website: www.begambleaware.org

Gordon Moody Association

Provides residential treatment and support for gambling addiction.

Website: www.gordonmoody.org.uk
Helpline: 01384 241292

Financial Protection

All customer funds are held in segregated accounts with licensed UK banks, separate from company operational funds. This ensures your money is protected even in the unlikely event of company insolvency.

Complaints Procedure

If you have a complaint about our responsible gambling practices:

Contact our Customer Support team at [email protected]
If unresolved, escalate to our Complaints Manager
If still unresolved, contact the Independent Betting Adjudication Service (IBAS) at www.ibas-uk.com
As a last resort, contact the UK Gambling Commission

Staff Training

All Wino Casino staff receive regular training on responsible gambling practices, problem gambling indicators, and appropriate intervention procedures. Our team is equipped to identify and assist customers who may be experiencing gambling-related harm.

Regular Reviews

We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements.

Remember: Gambling should be fun. When the fun stops, stop.

This page was last updated on March 15, 2026.

For immediate assistance with responsible gambling tools or if you have concerns about your gambling, please contact our support team at [email protected] or use the live chat feature available 24/7 on our website.